Introducing Synthpop’s Composable Intelligence framework: Building Blocks for Transforming Healthcare Workflows with AI

After a record-breaking month in September 2024, we’re excited to introduce Synthpop’s DME and IDTF customers to products built with Synthpop’s Composable Intelligence, a game-changing framework to streamlining healthcare.

At Synthpop, we understand that healthcare providers operate within imperfect workflows and systems—and that's perfectly fine with us. We know it takes more than protocols to deliver exceptional care. That's why we've developed an AI architecture that is smart and adaptable enough to work with the state of healthcare systems today.

We are uniquely positioned to offer solutions to the challenges you face: processing complex admin workflows, managing massive amounts of data, and ensuring every action contributes to better care and operational efficiency. In today's rapidly evolving healthcare landscape, efficiency and accuracy are more critical than ever. Our AI frameworks are part of the solution, meeting you where you are and providing fast, transparent implementation timelines from start to finish, driving real ROI for your healthcare business.

What is Composable Intelligence?

Composable Intelligence provides a framework for AI solutions that are customized, adaptable, and built to scale. Imagine having modular AI building blocks that can be configured to create workflows tailored to your unique needs—whether it’s auditing past orders, simplifying patient intake, or structuring bulk data. Unlike one-size-fits-all products, Composable Intelligence gives you maximum flexibility in managing workflows, empowering your business and technology teams to innovate and deliver value at an accelerated pace.

Our engineers have designed a system where multiple AI models work together across a network of technologies, data, and processes. This approach enables you to innovate and deliver results faster, even within your existing imperfect systems.

Why Now?

September marked a significant milestone for Synthpop: we processed over 1 million pages in a single month. This record growth reflects the trust our clients place in us. As we expand, we continue to build on our expertise in healthcare, customer profiles, and a service model that prioritizes efficiency and care. We’ve seen clients derive great value from modular solutions, and implementation costs and timelines are significantly lower than other healthcare SaaS offerings.

How Can This Help Your Healthcare Business?

We offer a range of options for the "building blocks" you choose to work with, tailored to your specific needs. Below are some examples of how our customers use our AI to streamline their workflows and achieve new levels of operational excellence.

Incoming Document Triage

We seamlessly integrate with your legacy systems, automating the ingestion of faxes and emails--even if your platform is not capable of API integration. Our agents filter out junk mail, classify sub-documents, categorize document packets, and route them for further processing.

Document Data Extraction and Entry

We extract unstructured data from orders, medical documents, payor correspondence, and more to create new, structured entries in your system. Delegate mundane review of thousands of documents to an AI that is dependable and accurate.

Payor Guideline-Based Order Validation

Our solution identifies incomplete orders and validates clean orders, facilitating your care delivery process. We minimize false positives to ensure orders meet payor guidelines, preventing negative financial repercussions. We handle complex orders at scale, applying custom guidelines to ensure each is analyzed correctly. Decision trees, SOPs, checklists, and “tribal knowledge” can be built into our AI systems to make this as efficient as your best team member.

Voice Caller for Payor Communications

Phone calls to payors take time—it’s no secret. Reduce the time spent on payor calls with our AI agents, trained to determine plan status, eligibility, financial responsibility, and more. With thousands of calls made daily, our agents provide natural, conversational interactions.

Call Analysis

We offer a dashboard to monitor and track agent performance, complete with sentiment analysis and call transcripts. These insights improve operational efficiency, and we're extending this capability to human call centers as well.

How Does It Work?

Data Ingestion

Our Data Ingestion service integrates data from various sources like EHRs, ERPs, faxes, images, phone calls, emails, and bulk uploads. We support diverse formats (PDFs, images, JSON, XML, CSV) and connect via APIs, SFTP, SharePoint, email, fax, voice, and more, offering flexible integration options that meet you where you are.

Task Creation and Processing

We train our AI agents using the same documents and checklists that train your team. Our AI agents transform each piece of data into a task with clearly defined objectives. These tasks are composable and adaptable to your specific standard operating procedures (SOPs), ensuring smooth workflow integration even within your existing systems.

Intelligent Analysis

Powered by AI and human agents with deep knowledge of healthcare verticals and payor policies, we accurately contextualize documents within your workflows. We generate standardized JSON outputs, align them with your schemas, and ensure seamless system integration, enhancing operational efficiency.

Execution and Action

Our system handles complex reasoning for tasks like clinical eligibility and claims management, ensuring accurate decision-making at each step. Results are matched to your schemas, maintaining data integrity. We also track and execute subsequent actions efficiently, ensuring smooth workflows.

What’s Next?

Synthpop’s Composable Intelligence offers unmatched flexibility and customization, allowing you to tailor the platform to meet your organization's specific needs. With deep expertise in healthcare workflows, we understand your challenges and provide solutions that integrate seamlessly into your processes—no matter how imperfect they may be. Our system reduces manual workloads and errors, improving overall efficiency and freeing your team to focus on higher-value tasks.

If you’re ready to scale your business and provide exceptional patient care, contact us today to learn more. We can get you up and running in as little as 2-6 weeks, delivering real ROI quickly.

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