BROOKLYN, NY — January 27, 2025 — Synthpop announces the launch of its suite of conversational AI products on display at Medtrade 2025. This includes variations of two products: a patient-facing voice agent and a payor-facing voice agent. Together, these solutions manage tens of thousands of calls for suppliers, providers, and service organizations, significantly reducing repetitive tasks and enabling healthcare teams to focus on patient care.
The payor-facing voice agent automates complex administrative tasks that traditionally consume hours of staff time. It verifies insurance benefits, checks patient eligibility, and tracks claim status. Instead of a team member spending half a day resolving claim discrepancies, Synthpop’s agent can query the payor’s system directly and deliver accurate updates or flag issues for manual review, allowing staff to prioritize higher-value tasks. These streamlined interactions reduce delays in processing durable medical equipment (DME) claims and ensure patients receive their equipment faster.
The patient-facing voice agent handles essential interactions such as notifying patients of delivery status, reminding them of upcoming resupply needs, and addressing frequently asked questions about product use. With this offering, a patient waiting on a CPAP device delivery can receive an automated call with real-time updates, reducing anxiety and ensuring they’re informed at every step. Additionally, these calls can confirm receipt of items and provide troubleshooting tips, improving patient satisfaction and adherence to therapy.
Chip Smith, Synthpop’s Director of Customer Success, shares, “When I ran my own DME company, my team spent countless hours on repetitive calls. I know I’m part of a team that is completely changing the game—we’re not just saving time, we’re making every team member more impactful. It’s like having a 24/7 team member who never gets tired.”
Backed by decades of experience in healthcare, the Synthpop team is excited to exhibit and present at Medtrade 2025. The national conference provides the perfect platform to showcase these innovations and engage with industry leaders on how AI is reshaping the future of durable medical equipment (DME) operations.
Join Synthpop at Medtrade 2025:
- February 18 | 2:15 PM | Room D166
- Navigating the Future of DME: Leveraging AI in a Changing Payor Landscape
- February 19 | 11:15 AM | Room D166
- Panel: Tech Innovations to Enhance Care and Automate Operations
- February 20 | 11:15 AM | Exhibit Floor Tech Talk
- AI Callers: Transforming DME Communications
Elad Ferber, CEO of Synthpop, explains, “We’re proving that AI is more than a copilot - it can actually perform tasks end-to-end exceptionally well today. These new products are only the beginning of our launch plans for 2025. We are quickly building a gamut of capabilities that can deliver value at scale to any DME across multiple use cases.”
These technological advancements not only accelerate patient care but also alleviate the administrative burden on teams, achieving greater efficiency and reducing burnout. Synthpop’s work with BetterNight has proven this. Courtney Wilson, BetterNight's Insurance Benefits Manager, highlights the practical impact, stating, “Manual calls took 20 minutes to 3 hours. Now we focus on critical calls and complete patient setups much faster.”
Synthpop is committed to delivering scalable, secure, and innovative solutions that streamline administrative processes and enable healthcare providers to operate more efficiently. With a talented team of healthcare and AI experts, Synthpop continues to set the standard for innovation in the industry.
For more information, visit www.synthpop.ai or meet us in Booth 1641 at Medtrade 2025.
Media Contact:
Teresa Power
Director of Marketing
