Struggling with the never-ending challenges of being understaffed? You're not alone. Many healthcare providers and suppliers face limited staffing, leading to employee turnover, patient care delays, and financial losses. While AI technology can get a bad rap for reducing workforce numbers, there's a brighter narrative to consider. Here are three ways that transitioning to AI agent support allows healthcare professionals to do more with existing team members while streamlining workflows.
1. Retain Skilled Employees and Minimize Burnout
Advancements in AI technology have been game-changing across industries, and healthcare is no exception. AI solutions streamline processes and lighten the load for overworked employees, allowing organizations to succeed and grow. Synthpop provides solutions like Fax Wrangler, Field Extractor, Order Validation, and the highly anticipated AI Caller to significantly reduce the manual and time-consuming administrative tasks that burden healthcare professionals today.
We know there are particularly high rates of job dissatisfaction and high turnover in patient intake, data entry, and billing roles. Usually, demanding faster and more accurate processing adds stress to team members. By removing burdensome tasks from your team’s workload, AI agents enhance their capabilities while helping to reduce burnout.
Synthpop's AI agents can streamline and optimize workflows, turning what used to be a 20-minute task into a 2-minute task. We see this with large DME customers, who accept thousands of orders, and hundreds of thousands of pages of documents each month that need to be reviewed, categorized, and have data extracted then entered into the system before processing. Synthpop's AI operates behind the scenes, to quickly get these jobs done. The unique model works in tandem with human teams, alleviating the burden of the most mundane and tiring tasks. The pull from customers to solve acute administrative pain points, addressing needs that could not be addressed before. By adding the support of AI agents, the rapid transformation dramatically reduces the workload on staff, while increasing overall efficiency.
2. Increase Revenue with Faster and More Accurate Claims Processing
We know that patient care, dependent on the successful processing of orders, can sometimes be tied up in long claims submission processes. As a company’s daily sales outstanding increases, so does the time it takes for patients to get the care they’ve been prescribed. Synthpop AI’s efficiency means claims are processed faster and with fewer errors, for quicker reimbursement processing and increased revenue. Not only does this increase revenue, but it may also help to grow the business, as other providers and suppliers prefer to work with more efficient organizations. Using AI allows your team to handle those higher volumes while scaling the business.
According to a 2021 McKinsey study, there is $250 billion in savings that can be realized in healthcare using AI automation. Synthpop's AI solutions contribute to this potential by enhancing efficiency, reducing errors, and speeding up claims processing, directly impacting the bottom line.
Properly trained AI Agents also have a deep understanding of complex and ever-changing insurance guidelines to reduce denied claims. This allows the standardization of "tribal knowledge" of experienced billing experts across all team members and locations. When denials do occur, AI can generate patient-specific letters of necessity and appeal letters in seconds, ensuring patients receive care without additional delays. These denials become successfully processed orders with the help of AI agents.
3. Overcome Financial Concerns with AI Investments
We can’t talk about new technology without addressing the costs often associated with updating and upgrading. While the initial investment in AI technology might seem daunting, the long-term savings and revenue opportunities can far outweigh the costs. For years, the medical field has relied on Business Process Outsourcing (BPO) to reduce costs. However, human training, errors, and manual labor time still need to be considered. AI agents are more efficient than low-cost outsourcing, even when factoring in implementation fees.
If preferred, organizations can continue utilizing BPO services, but may choose to hire fewer resources for the team or update workflows to marry AI efficiency improvements with manual efforts. Synthpop's AI solutions work seamlessly with existing systems, ensuring a smooth integration process without the need for additional platforms or extensive training.
AI technology offers a substantial return on investment whether you utilize BPO services or keep it all “in house.” Your teams and your systems will be able to handle higher volumes with AI agents. This is particularly crucial in a healthcare setting where administrative efficiency directly affects patient care quality and operational profitability.
Make Healthcare More Human, Using AI
At Synthpop, we aim to streamline healthcare, one workflow at a time. We see AI as a tool to make healthcare more human. In an understaffed environment, AI agents take on the heavy lifting of administrative tasks, allowing your team to guide patients through their treatment journeys more effectively and compassionately. Implementing AI isn't just about embracing technology—it's about enhancing the capabilities of your human team and letting them focus on what they do best: caring for patients.
Embracing AI in your healthcare setting can revolutionize how your team operates, leading to happier staff, more satisfied patients, and a healthier bottom line. Are you ready to leverage AI to do more with who you have?
